18 EPRA ANNUAL REPORT 2018 In 2018, we celebrated EPRA New Brunswick’s second anniversary. Since 2017, we have continued our focus on building awareness across the consumer, business and municipal sectors with the message of safe and secure electronics recycling and resource recovery. Our diversion numbers continue to grow, with 861 metric tonnes of end-of-life electronics (EOLE) collected in 2018. This is a significant accomplishment, considering EPRA New Brunswick is only 2 years young, and with the industry-wide light-weighting trend taken into consideration. With our electronics becoming smaller, lighter and multi-functional, using strictly weight-based metrics as an evaluation for program effectiveness proves challenging. We have identified fears surrounding personal data security and protection as one barrier to full consumer participation. As a program, we continue educating the public through print, online and radio to reassure and address misconceptions surrounding this issue and the recycling process. I am proud to note that our provincial program awareness numbers grew from 61% in 2017 to 65% in 2018. Public awareness and program accessibility are more important measurements when evaluating overall program effectiveness. When the program launched, we set the goal of offering fully bilingual services, as a true representation of New Brunswick – Canada’s only officially bilingual province. We continued this offering EPRA New Brunswick through 2018, ensuring our message, initiatives and communication strategies are received in both official languages. Accessibility to drop-off locations province-wide continues to grow. With more locations added in 2018, we continue to make it easier and more convenient for residents to safely and securely recycle their EOLE. 2018 saw the number grow to 72 drop-off locations, which include existing and recognizable Redemption Centres, private businesses and regional waste management entities – which all contribute to greater access and a more robust network. Our second year of operations in New Brunswick has proven that residents are supportive and continue to embrace the environmental sustainability message with direct action. We look forward to continued program success for years to come. Karen Ulmanis Program Director, New Brunswick 2018 2017 $ 4,295,028 $ 2,872,206 17,843 9 4,312,871 2,872,215 Revenue: Environmental handling fees Direct operations: Processing 370,565 387,332 Collection 160,955 132,116 Transportation, warehousing and storage 211,508 256,593 Quality assurance sampling and recycler audits 30,543 8,838 773,571 784,879 Other: Consumer awareness and communications 394,622 530,021 Administration 560,638 574,502 Government fees 467,188 394,175 1,422,448 1,498,698 2,196,019 2,283,577 Excess of revenue over expenses $ 2,116,852 $ 588,638 Schedule of Operations New Brunswick Year ended December 31, 2018, with comparative information for 2017 Interest Expenses: