3 EPRA ANNUAL REPORT 2017 Another year has come and gone and I am delighted with how EPRA has progressed in 2017 in fulfilling our mandate coast to coast. The dynamic nature of the technology industry has challenged us to ensure that our processes and strategies also continue to evolve. At EPRA we strive for improvement across each and every program, to responsibly and efficiently recycle end-of-life electronics (EOLE) and to promote good stewardship. Specific EPRA accomplishments for 2017 include: • Safely and securely recycled over 103,000 metric tonnes of EOLE, diverting them from landfill and illegal export, and ensuring that recovered materials were put back into the manufacturing supply chain. • Expanded our drop-off network with over 1,200 additional drop-off locations, which now total 2,487, to accommodate convenient and responsible EOLE recycling for Canadians. • Launched our program in New Brunswick with great coverage across the province and built awareness of the recycling electronics program among residents. • Made improvements to reporting in response to survey feedback to ensure ease of doing business on a day- to-day basis. • Refreshed our branding message across all programs based on Recycle My Electronics, which includes an entirely updated website focusing on a “mobile- friendly” viewing experience, to raise awareness about the importance of electronics recycling and to help Canadians find collection locations. • Reached our highest audience numbers to date through our Earth Week and Waste Reduction week campaigns. On behalf of EPRA, and the environment, I would like to thank the program stewards and other stakeholders for their continued support in 2017, and our fellow Canadians for their participation in responsibly recycling EOLE through EPRA. Cliff Hacking Chief Executive Officer Cliff Hacking Message from the Chief Executive Officer “At EPRA we strive for improvement across each and every program, to responsibly and efficiently recycle end-of-life electronics (EOLE) and to promote good stewardship.”